FAQs

FAQ Question Links

What is Seafood Souq ?
How are we different from seafood distributors ?
What do you mean 100% traceability ?
Where do you deliver
Do I have to pay additional custom and charges ?
What does an open, free market mean ?
What does direct from source mean ?
How much does it cost to use Seafood Souq ?
What is your logistics network ?

 

 

Questions and Answers

 

What is Seafood Souq ?

Seafood Souq is an online B2B marketplace that gives buyers the tools to order all their Seafood in one place, direct from any local & international seller.

 

How are we different from seafood distributors ?

- Our online marketplace aims to be your one-stop-shop for all your Seafood needs, we want to make your life easier by giving you the tools to order all your products in one place. - For the first time you have the ability to choose where your Seafood is coming from through our online catalogue where you can search for products based on your own choice of filters i.e. origin, treatment, capture methods and many more. - Seafood Souq gives you the tools to order direct from source which helps save on warehousing costs, ensure maximum freshness of products and guarantee 100% traceability.

 

What do you mean 100% traceability ?

By ordering direct from source you are guaranteed 100% traceability. Your product is tracked from the moment it is caught until it is delivered to you.

 

Where do you deliver

Currently we offer delivery services to Dubai and Sharjah only. Please let us know if you would like us to service your region by sending us an email to hello@seafoodsouq.com so we can keep you updated on our expansion plans.

 

Do I have to pay additional custom and charges ?

No. One of our key pillars is to be fully transparent with our pricing. When you go to your cart you can view a full breakdown of pricing - the price the seller sets plus shipping, taxes & fees.

 

What does an open, free market mean ?

This means that all Seafood buyers and sellers can register to use our online marketplace - for free

 

What does direct from source mean ?

No warehousing, no storage. Your order will be shipped from the producer e.g. Seafood producers, Fishermen, Seafood farms, direct to your establishment - from Sea to B.

 

How much does it cost to use Seafood Souq ?

Seafood Souq is 100% free to sign up, all it costs is a few minutes of your time to register.

 

What is your logistics network ?

We work with Emirates Skycargo to fly your product direct from international sellers to Dubai. Seafood Souq will then deliver your order straight from the airport. This ensures no violation of temperature control and allows us to ensure our high quality standards all the way through to last mile. All of our delivery vehicles are refrigerated and certified by Dubai Municipality and RTA.

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